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- Defective or wrong items must be claimed with images of the defects within 7 days of receipt and the item must be in its original condition.
- Contact our customer service via email(firstname.lastname@example.org) with : (a) Your order number. (b) Images of the defects. (c) The reason. to get an authorization for return and refundment.
- Items that you wish to return must be delivered at our office within 14 days.
Each refundment will be processed within 7-14 business days after we received the original items and authorization confirmed.
- We are not responsible for any extra charges including tax and process fee.
The original shipping costs will be deducted once we proceed the refundment.
Each refundment will be arranged via PayPal account, if you do not have a PayPal account, you need to register an account to proceed refund, please note the refund amount does not include any handling fee from PayPal.
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